When your on the phone, turn the world on with a smile

Your tone of voice is closely linked to your facial expression.  A frown on your face makes your voice sound harsh and cold. But a smile will make your voice sound inviting and enthusiastic.

Did you know that it takes more facial muscles to frown than it does to smile?

Research indicates that over the air, your tone of voice is 84% of the message.

To help keep a smile on your face:

  • Keep a picture of your family or funny picture on your desk.
  • Keep a small mirror on your desk so you can see your smile.
  • Put a small sticky note on your desk with the word Smile on it.

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