About

I’m a Customer Service Professional that is passionate about customer service and believes every customer deserves a positive experience. I enjoy investigating customer complaints for trends and looking for corrective and preventive measures.

This blog is intended to help organizations and individuals looking to improve upon core customer focused efforts such as: Handling of customer complaints, customer service techniques, increasing customer retention and loyalty utilizing social media to better reach and respond to customers, and enhancing a customer’s overall experience.
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